Front Desk Assistant

About Sustain Health

At Sustain Health, we focus on patient-centred primary and specialist care to optimise health, prevent illness and treat acute and chronic conditions. We look at the cause of illness, and our highly qualified natural health practitioners work together to find the right remedy for our patients. We also offer tailored programs to aid fertility and weight loss and to help people quit smoking. We enhance the body’s natural healing ability with an emphasis on therapies like: Acupuncture, Chinese medicine and Chiropractic services. We have special interest in musculoskeletal health, fertility, stress management, pain management, digestive health and other complex medical issues.

Why you would want to work here

When you walk into the clinic, you feel an instant sense of calm. Not only is this because of your surroundings, but it’s also because of the people who work here. We are looking to expand our business and so, for fresh and energetic people, this is a place you can really grow your career. We are an organisation who is helping our community improve their health and well-being, so joining us means you are part of something genuinely worthwhile. Located in South Melbourne, we have an abundance of shops, restaurants and cafes, without being stuck in the CBD.

About you

You are someone that takes pride in how a clinic is operated and you are either an existing Front Desk Assistant or TCM student. You also are someone who has a passion for natural health! You believe in treating the cause, not just the symptoms. You don’t just talk about health and vitality, you live it. Your natural strength is your very strong attention to detail and the ability to multi-task – you thrive on a busy environment. With exemplary customer service, people instantly warm to you and feel at ease when you are looking after their needs. When you walk in the room, people feel your positive presence and notice your immaculate presentation. As a strong team player, you are more than happy to roll your sleeves up and help out wherever you are needed. You are upbeat and positive, knowing full well that it’s your own self-motivation that drives you – not anyone else’s.

About the role

As a Front Desk Assistant, you will greet patients as they arrive, ensuring they are informed and at ease. You will liaise with practitioners, ensuring a smooth transition before and after their appointments. You will be an integral part of patient solutions, helping book in patients for follow-up appointments, completing seamless transactions and using your judgement to make crucial customer service decisions. We will give you guidelines but trust you to use your judgement. You will also manage the herbal remedy dispensaries and keep the clinic tidy so we can maintain our commitment to being the provider of the highest quality patient service. You will represent our values to our patients and provide solutions for them. You will play a key role in their road to health and vibrancy. This is a chance to make a difference!

Selection Criteria

You will need to have a successful career in working in Front Desk capacity or else be a TCM student. You need to have basic-intermediate computer skills. We require you to be available most week days and some Saturdays from 8.30am-4.30pm. We will provide approximately 10-15 hours per week, however, this may vary depending on patient numbers.

How do I Submit my Application?

Please email your cover letter and resume to

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